Our hidden disability card

The Helping Hand Scheme aims to provide a free, easy and discreet way for you to notify our colleagues of any issues you may experience when travelling or extra needs you may have. The card is particularly helpful for those with invisible disabilities.

It is separate from our accessible travel bookings – find out more about booking accessible travel.

You can use the Helping Hand card to inform our team of any needs you may have when travelling. For example, if you need priority seating on board or need to lip read.

The Helping Hand Card can be used on all Wightlink services.

You can apply online using the application form on this page, by emailing us at [email protected] or by calling our team on 0333 999 7333. Phone lines are open Monday to Friday, 09:00 – 18:00 and Saturday to Sunday 09:00 to 17:00.

If you’re unable to complete the application, a friend or relative can apply on your behalf.

No. The service is free.

No. If you have any accessible travel needs you must still book these at least 48 hours in advance of travel. The Helping Hand card provides a way to communicate an awareness of any needs you may feel uncomfortable talking about.

Find out more about booking accessible travel.

No. The Helping Hand card does not entitle you to a discount on travel tickets or retail products.

Of course. You can choose from the selection provided or apply for a bespoke message, but these will need to be approved before we agree to print the card and we are limited to the number of words we can use.

We’ll call you to discuss your bespoke message if needed.

You can have more than one card if you have different needs.

Yes. If your friend or relative is unable to complete the application, you can do it on their behalf.

You will need to reapply for the card again as we destroy all personal data received once your fist application has been processed. There is no charge to re-apply.

Either complete the online form above, email us at [email protected] or call our Contact Centre on 0333 999 7333. Lines are open Monday to Friday, 09:00 to 18:00 and Saturday to Sunday 09:00 to 17:00.

You can return the card to us, and we can either destroy it or reuse it (as long as there are no personal details on the reverse), or you can dispose of it yourself.

There are many Helping Hand Schemes available from many transport providers, and most accept the Helping Hand card. We’re happy if you can!

No. Once you’ve signed up and have your card, you can continue to use if for as long as you need.

Accessible travel is for those that cannot travel with Wightlink without some form of travel assistance and must be booked at least 48 hours in advance of the date of travel. Find out more about accessible travel on our dedicated web page.

The Helping Hand Card is a way for you to notify us of other needs that do not stop you from travelling with us without assistance.