Questions about Technical issues

Check the email address you’re logging in with first. Did you register with another or previous email address? Remember, if you’re a Multilink Pass holder you must log in with the email address used to purchase the pass originally. As three people can register on a Multilink vehicle and two people can register on a Multilink foot pass this may be someone else’s account.

Check your password next. If you want to, you can reset this by entering your email address only and then clicking on ‘Reset Password’. You’ll be emailed a link that lets you change the password.

If you’re a Multilink Pass holder or Season Ticket holder and you’re not sure you have an online account set-up yet you can complete the Set up your Multilink and Season Ticket online application form and we can check your account and get you started.

You can save your card details when booking online to save time when you buy tickets. Don’t worry, we don’t store your card details ourselves: a unique code is generated that your card issuer recognises.

You don’t have to save card details and can remove any stored cards you no longer use by updating your details.

The ease with which the scanner can detect the QR Code is related to the brightness of the screen. If you’re having difficulty, increase the brightness to the maximum. The app should automatically increase the brightness when the QR code is displayed. To increase the brightness:

• On an Android phone, swipe down from the top of the screen and slide the brightness slider to the right
• On an iPhone, swipe up from the bottom of the screen and slide the brightness slider to the right

You can call our Contact Centre and ask our staff to send your booking confirmation to your mobile phone if you prefer. Then when you arrive at the terminal, just show the screen to the check in staff.

Check the email address you’re logging in with first. Did you register with another or previous email address? Remember, if you’re a Multilink Pass holder you must log in with the email address used to purchase the pass originally. As two people can register on a pass this may be someone else’s account.

Check your password next. If you want to, you can reset this by entering your email address only and then clicking on ‘Reset Password’. You’ll be emailed a link that lets you change the password.

If you’re a Multilink Pass holder or Season Ticket holder and you’re not sure you have an online account set-up yet you can complete the Set up your Multilink and Season Ticket online application form and we can check your account and get you started.

Check the customer ID is the same. If it is not, contact us to get your accounts merged.

If the Customer ID is correct, give it a bit of time as sometimes it can take up to 15 minutes to synchronise from the booking system to your phone.

You can clear previous data by going to your phone’s settings app and choosing Apps > Application List > Wightlink > Storage and clicking Clear Data.